Return & Refund Policy
We want you to love your gear. If something is not right, we will make it right.
30-Day Returns
You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging with all tags and accessories.
How to Start a Return
Email theriversretreatllc@gmail.com with your order number and reason for return. If your item arrived damaged or defective, please include photos. We reply within 1-2 business days with instructions. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be refunded.
Damaged, Defective, or Incorrect Items
Inspect your order on arrival. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will offer a free replacement or full refund, usually with no need to return the item.
Lost Packages
If an order is confirmed lost in transit, we will send a free replacement or issue a full refund, whichever you prefer.
Return Shipping
- If the return is our error (damaged, defective, or incorrect), return shipping is free or not required.
- For any other reason (changed your mind, wrong choice), the customer covers return shipping. Original shipping charges are non-refundable.
Refund Processing
After we receive and inspect your return, we notify you of approval. Approved refunds go to your original payment method within 5-10 business days. Your bank may take additional time to post it.
Exchanges
The fastest way to exchange is to return the original item and place a new order for the one you want.
Non-Returnable Items
- Used, worn, or damaged-after-delivery items
- Items returned after 30 days
- Final sale items
- Gift cards
Cancellations
You may cancel for a full refund within 12 hours of purchase if it has not yet shipped. Contact us promptly at theriversretreatllc@gmail.com.
Questions?
Reach us any time at theriversretreatllc@gmail.com.